The Health IT Help Desk: Separating Problems from Projects to Improve

Thursday, September 14, 2017
10:00 am11:30 am

A lot can happen in a typical day in IT when you’re staffing the Help Desk. But is it all really your responsibility to resolve? Does project work sneak into the stack of Help Desk tickets and skew the performance of SLA metrics? Too often, the Help Desk function and ticketing system end up being used for many things it’s not meant to address, and it creates inefficiencies and frustration within IT, and user satisfaction drops. There are some best practices that can be implemented and practical steps that can be taken to ensure that the Help Desk stays focused on their mission, and projects get placed in the proper queue to be prioritized and addresses by the proper resources. In this webinar, you will learn more about the proper use of the Health IT Help Desk function and you’ll leave with some practical tips for improving IT performance and user satisfaction.